Decagon

An AI concierge platform for building and deploying AI agents that deliver personalized, proactive customer service across chat, voice, email, and SMS. It solves the problem of providing deeply satisfying, tailored experiences at scale for every customer. The platform sells to leading enterprises in retail, travel, hospitality, technology, financial services, health, and media, targeting customer support teams, CX operations, and executives. It differentiates with natural-language Agent Operating Procedures (AOPs) that enable rapid iteration without engineering sprints and a unified platform for building, optimizing, and scaling agents. Delivered as a cloud-based SaaS.

Key features

• Pre-built integrations with CRM and helpdesk
• Knowledge base sync from Confluence, Contentful
• CPaaS platform integration for voice
• Live chat escalations and handoffs
• Automated email routing
• Seamless call forwarding
• Experiments and live A/B testing
• Testing & QA and simulations
• Insights and reporting
• Voice of the customer analytics
• Watchtower always-on QA
• AI-powered knowledge suggestions
• Natural-language Agent Operating Procedures (AOPs)
• Omnichannel support: chat, voice, email, SMS