bot9

The product is a code-free AI chatbot builder that trains on company websites, files and links to automatically answer customer support and sales questions and reduce manual ticket volume. It is sold to business-to-business support and sales teams in mid-market and enterprise companies that need to handle high volumes of customer inquiries. It is delivered as a SaaS platform with an embeddable chat widget, integrations with helpdesk and messaging tools, and human handoff for escalations.

Key features

• 24/7 automated support
• Multilingual support for 150+ languages
• Unlimited training data from links and files
• Intelligent human agent handoff
• Customizable chat widget with branding
• Embed on multiple websites
• Integrations with helpdesk and messaging tools
• Custom instructions for bot responses
• Custom actions and workflow automation
• Real-time analytics and customer insights
• Team collaboration and access controls
• Industry solutions for ecommerce and healthcare