Lorikeetcx
Resolves complex customer support cases end-to-end by executing workflows, integrating with team tools, and escalating intelligently with full context.
An AI-powered customer concierge that resolves high-stakes support issues end-to-end across complex industries like fintech and healthtech. It solves the problem of handling complicated, sensitive workflows that typical chatbots deflect. The platform sells to customer support and success teams at mid-market and enterprise companies, particularly those with strict compliance needs. It is positioned as an agent that follows SOPs and integrates with existing systems (Zendesk, Stripe, internal APIs) while enforcing safety guardrails, unlike FAQ bots that only regurgitate articles. Delivery is via omnichannel (phone, SMS, chat, email, WhatsApp) for inbound and outbound support.
Key features
- Omnichannel support (voice, SMS, chat, email, WhatsApp)
- Customer memory and context awareness
- Action execution inside existing tools (Zendesk, Stripe, internal APIs)
- Conversational insights and analytics (Lorikeet Coach)
- Compliance guardrails with granular permissions
- Dynamic gating for safe, auditable execution
- Workflow matching and intelligent escalation
- Proactive and personalized engagement
- LinkedIn0.6/day
- Blog
- Newsletter
- Partner program
- Marketplace
- Community
- API
- Docs
- Changelog
- Creative ads
- Customer support teams
- Enterprises
- Customer success teams