A customer operations platform that unifies teams, conversations, and AI to handle complex support requests. It solves the problem of fragmented tools and AI that only handles simple FAQs, enabling fast, accurate, and controlled resolution. The platform targets B2B teams in customer support, operations, sales, and account management, particularly in mid-market and enterprise companies. It is positioned as an AI-driven system that automates complex workflows, assists agents, and provides quality analysis, differentiating from simple AI support tools.
Key features
- Shared inbox and ticketing
- Omnichannel (email, SMS, social, WhatsApp)
- AI Topics for common contact reasons
- AI Copilot for answers and drafts
- Smart QA with AI-powered scorecards
- Smart CSAT inference without surveys
- AI Autopilot for complex automation
- Workflow automation with rules and macros
- Workspaces to divide inboxes
- Knowledge base with multi-language support
- Advanced analytics and custom reports
- SSO, SCIM, and custom roles
- LinkedIn0.4/day
GTM channels
- Blog
- Partner program
- Referral program
- Marketplace
- Community
- API
- Docs
- Creative ads
ICP
- Customer support teams
- Operations teams
- Enterprises