Formrule

The product is a customer feedback intake and clustering platform that groups semantically similar submissions and triggers alerts when thresholds are met, preventing duplicate tickets from obscuring systemic issues. It is for support and operations teams in business-to-business companies that handle high volumes of customer messages. It is delivered as a SaaS that connects to forms, email and webhooks and integrates with helpdesks and messaging tools to auto-create tickets and send notifications.

Key features

• Semantic clustering of similar submissions
• Classification by type, priority and sentiment
• Embedding-based similarity matching
• Threshold-based alert rules
• Auto-create urgent helpdesk tickets
• Slack, Teams and Discord alerts
• Connects via forms, email and webhooks
• Custom signal types
• Unlimited feedback channels