Rereflect
Analyzes customer feedback, detects churn risk, automates workflows, and provides AI-powered insights.
An open-source feedback intelligence platform that turns customer feedback into actionable insights, detecting churn risk, assigning work, and tracking insights from submission to resolution. It sells to product, engineering, and customer success teams in companies of all sizes, especially those prioritizing data privacy. It is self-hosted with a bring-your-own-LLM option, ensuring no vendor lock-in and full data control.
Key features
- AI Copilot with natural language queries
- Customer 360 health scores and churn prediction
- AI churn detection with real-time alerts
- Feedback workflow routing and assignment
- Smart categorization with custom categories
- Real-time alerts via Slack, email, in-app
- Weekly AI insights email digest
- Dashboard sharing with public links
- Trend analytics over 7d/30d/90d
- Integrations with Slack, Intercom, email
- Self-hosted and private data
- AI workflow automation with IF/THEN rules
- 30-day churn probability prediction
- Public REST API with webhooks
- No social media activity within the last 30 days
GTM channels
- Blog
- Affiliate program
- Marketplace
- API
- Docs
- Changelog
ICP
- Product teams
- Engineering teams
- Customer success teams