Echo
AI-powered customer support that answers calls, checks billing, diagnoses connection issues, and resolves problems 24/7.
EchoCast is an AI-powered customer support platform for internet service providers (ISPs) that answers calls, checks billing, diagnoses connection issues, and resolves problems 24/7. It targets ISPs and their support teams, aiming to reduce unresolved calls and churn. The platform integrates with billing systems, uses the ISP's brand voice, and provides real-time analytics on calls, including sentiment and churn risk.
Key features
- Answers calls as your company
- Checks billing and explains charges
- Runs tracepath to CPE
- Checks signal strength and interference
- Reboots equipment remotely
- Adjusts frequencies and resets sessions
- Visualizes in-home wireless environment
- Creates tickets with diagnostics
- Per-speaker emotion analysis
- Emotion timeline visualization
- Agent performance scoring
- Churn risk detection
- Shareable call analysis
Social posts
- No social media activity within the last 30 days
GTM channels
- No GTM activity detected
ICP
- Customer support teams
- Operations teams
- Mid market companies