CraftCX
Analyzes AI-handled support conversations to measure quality, surface recurring issues, and provide evidence for improvements
The product is a support intelligence platform that analyzes AI-handled customer conversations to measure support quality, surface recurring customer issues, and provide evidence for what to fix next. It sells to support, operations, and executive teams at B2B companies that use AI in customer support. It is delivered as SaaS that integrates with existing helpdesk platforms including Front, Gorgias, HubSpot, and Intercom to score conversations without replacing current tools and workflows.
Key features
- AXIS AI Experience Impact Score 1-5
- Resolution Accuracy scoring
- Handoff Smoothness scoring
- Interaction Effort scoring
- Detect AI wrong answers and mishandled handoffs
- Surface recurring customer frustrations
- Track support quality over time
- Integrate with Front, Gorgias, HubSpot, Intercom
- Provide evidence and context behind insights
- No social media activity within the last 30 days
GTM channels
- Marketplace
- API
- Docs
ICP
- Customer support teams
- Operations teams
- Executives founders