ChatFlow

An AI-powered customer support platform that automates responses across channels, reducing response times from hours to seconds. It serves customer support teams in enterprises and government organizations, as well as small businesses and e-commerce merchants. The platform differentiates by grounding every answer in cited sources with confidence scores, and includes sentiment analysis and omnichannel inbox capabilities.

Key features

• Real-time AI responses with source citations
• Omnichannel inbox (web, WhatsApp, Instagram, Messenger, email, voice)
• Sentiment analysis on every conversation
• Knowledge base auto-sync from docs and Google Drive
• Automatic re-training on document changes
• Human hand-off with full context
• Confidence scores for every answer
• Workforce visibility for agents and AI
• Liability Shield to prevent hallucinations
• Per-organization encryption keys