Callbell

A SaaS platform that centralizes WhatsApp, Facebook Messenger, Instagram, Telegram, TikTok and web chat into a single multi-agent inbox to manage, route and respond to customer conversations. It sells to sales and support teams in B2B companies of varying sizes, including sectors such as real estate, travel, e-commerce, automotive and logistics. It is delivered as a cloud subscription with web and mobile apps, per-user pricing, and API and webhook integrations for CRM and ERP systems.

Key features

• Multi-agent shared inbox
• WhatsApp Business integration
• Facebook Messenger integration
• Instagram Direct integration
• Telegram bot management
• TikTok Direct Messages integration
• Web chat widget
• Chatbot with flow builder
• AI agents setup
• Broadcast mass messaging on WhatsApp
• API and webhooks
• CRM and ERP integration
• Auto-routing to departments
• Advanced statistics and reporting
• Mobile app for iOS and Android
• Team collaboration on chats