Call2Me

The product is a voice AI platform that builds agents to answer phone calls, converse in natural language, answer from a knowledge base, book appointments, capture leads, and escalate calls, plus a real-time two-way interpreter for calls between speakers of different languages. It is for small businesses, call centers, agencies, and developers needing phone-based AI without telephony infrastructure, including support, sales and operations teams. It is delivered as SaaS with dashboard configuration and infrastructure APIs, SDKs and PSTN/SIP integration.

Key features

• AI voice agents for phone calls
• Inbound and outbound call handling
• Natural language conversation
• Knowledge base RAG retrieval
• Appointment booking and lead capture
• Call forwarding and escalation
• Real-time two-way interpreter
• 31 languages with auto-detect
• Sub-500ms response latency
• Speech-to-text with diarization
• LLM integration (GPT, Claude, Gemini)
• Voice synthesis (ElevenLabs, OpenAI)
• Voice plus SMS two-way texting
• Webhooks and REST API
• Call transcripts and analytics
• Sentiment analysis and quality scores
• Custom data extraction fields
• IETF vCon export
• PSTN and SIP trunk integration
• In-app embed via LiveKit