Vogent Voicelab

A platform for building, testing, and deploying AI voice agents that handle phone calls, navigate IVR systems, transcribe conversations, and extract outcomes to automate call center work. It sells to developers and customer support teams in B2B organizations, including enterprises that manage high volumes of inbound and outbound calls. It is delivered as a SaaS platform with a no-code Flow Builder for non-technical users and APIs and SDKs for developers to integrate voice agents into their own applications.

Key features

• IVR detection and navigation
• Voice activity detection
• Custom voices and text-to-speech
• Conversational flow routing
• Call recording and transcripts
• Extracted call outcomes
• Post-call automations and workflows
• Drag-and-drop Flow Builder
• Live phone number hosting
• Call transfers to humans
• Knowledge base lookup
• Functions and API tools
• Counterfactual analysis on past calls
• Bring your own LLM support
• Native SDKs and API access