Assembled

A workforce management platform that unifies scheduling, forecasting, and real-time analytics for customer support teams, integrating human agents, BPO vendors, and AI agents in one dashboard. It sells to support leaders and operations teams in mid-market and enterprise companies. The platform is positioned as the only one that unifies in-house, BPO, and AI agents, with AI-powered scheduling and ML-based forecasting.

Key features

• AI-powered scheduling
• ML-based forecasting
• Real-time analytics
• Vendor management
• AI agents for chat, email, SMS, voice
• AI copilot for real-time agent assistance
• Agentic workflows
• Integrations with CCaaS, CRM, HRIS
• Enterprise security