Ambassador

A customer lifecycle operating system that helps companies grow revenue from existing customers, reduce churn and increase lifetime value, and attribute program performance to revenue. It is for marketing and sales and revenue teams in enterprise B2B companies across telecom, CPaaS, SaaS and fintech. It is positioned against stitched-together point tools as a single closed-loop platform with nine engines sharing one subscriber record and orchestrated by AI.

Key features

• Advocacy referral program management
• Prospect net-new acquisition
• Programmatic DSP for display video CTV audio
• Retention at-risk signal detection
• Dynamic incentive rewards tied to outcomes
• Cross-channel communication orchestration
• Predictive churn and LTV forecasting
• Full-journey cross-session attribution
• Finance activity-to-revenue accounting
• Affiliate program management
• Influencer program management
• Loyalty program management
• Customer Outcome Graph subscriber record
• HiroAI plain-language widget orchestration