Akita

A customer success platform that centralizes customer data, activity, and metrics to help manage and nurture customer relationships. It solves the problem of fragmented customer information and manual processes by providing tools for segmentation, health scoring, task management, and automated workflows. The platform targets customer success teams, particularly in startups and SaaS companies, aiming to reduce churn and increase expansion revenue. It is delivered as a SaaS solution with integrations with over 100 tools, including Intercom, and offers a 14-day free trial.

Key features

• Customer segmentation with powerful filters
• Task management with customizable views
• Customizable customer health scores
• Automated playbooks for repeatable processes
• 360-degree customer view with 100+ integrations
• Personalized dashboards with key metrics
• Actionable alerts for churn and upsell
• Integration with Intercom