Totango
Customer success and growth platform that manages customer experience, predicts churn, and identifies expansion opportunities
The product is a customer success and growth platform that manages post-sale customer experience, monitors health and churn risk, and surfaces expansion opportunities using predictive intelligence and automated workflows. It is for post-sales customer success, sales, and operations teams in B2B companies, including mid-market and enterprise organizations. It is delivered as a SaaS platform with modular products, AI-powered intelligence, and integrations with existing business tools.
Key features
- Customer management and renewals
- Predictive revenue intelligence
- AI churn prediction and analysis
- Expansion opportunity identification
- Intelligent workflow automation
- Customizable frameworks and workflows
- Data integrations and reporting
- Monitor key customer metrics
- Integrations with Slack and Salesforce
- Integrations with Zendesk and HubSpot
- No social media activity within the last 30 days
GTM channels
- Blog
- Newsletter
- Partner program
- Referral program
- Marketplace
- Community
- API
- Docs
ICP
- Customer success teams
- Sales teams
- Enterprises