Gainsight

The product is a customer success platform with agentic AI that helps businesses improve retention, expansion and efficiency by providing customer health context, churn prediction and automated workflows. It is for customer success, support, sales and executive teams in B2B companies, including mid-market and enterprise organizations managing post-sales relationships. It is delivered as a SaaS platform with prebuilt and custom AI agents, integrated apps and a unified digital hub for community, education and product experience.

Key features

• Autonomous agents for CS workflows
• Real-time AI customer engagement insights
• Churn prediction and risk management
• Expansion opportunity identification
• In-app engagements and product analytics
• Customer community self-service hub
• Customer education and onboarding at scale
• Agent Studio to build custom workflows
• MCP connection to LLM for customer context
• Apps and integrations across platforms