Zendesk Sell

The product is a sales CRM that centralizes contact and deal management, activity tracking, lead generation, and pipeline forecasting to reduce manual work and improve visibility into the sales process. It is sold to sales teams and revenue operations in business-to-business companies, including small to mid-size businesses and enterprises that manage outbound and pipeline-driven sales. It is delivered as a SaaS platform with a mobile app, open APIs, and marketplace integrations that connect to marketing, billing, and service tools.

Key features

• contact and deal management
• activity tracking
• lead generation
• automate tasks with triggers
• email integration with templates
• sales engagement email sequences
• task player for sales activities
• call logging and recording
• text messaging from CRM
• smart lists and templates
• pipeline visibility and forecasting
• reporting and analytics
• unified customer view across sales and service
• mobile app with geolocation
• open APIs and custom objects
• marketplace apps and integrations