Stonly
Creates interactive guides and knowledge base content with AI answers to help customers self-serve and agents follow processes
Launch screenshots from Product Hunt, Jul 2019
The product is a knowledge platform that creates interactive step-by-step guides and articles to help customers resolve issues on their own and help support agents follow complex processes correctly, reducing tickets, resolution time and training time. It sells to customer support and customer success teams, managers and enablement roles in B2B companies, including contact centers and organizations in insurance, banking, retail and marketplaces. It is delivered as a SaaS platform with AI bot and agent assist that use verified structured knowledge and integrations with Zendesk, Salesforce, Freshdesk and ServiceNow.
Key features
- Interactive guides
- Knowledge base
- AI answers
- Knowledge agents
- Business process agents
- Embeddable widget
- Checklists
- Contact forms
- Surveys
- AI chatbot
- Self-serve troubleshooting
- Support agent decision trees
- New user onboarding
- Ticket summarization
- Response generation
- Zendesk integration
- Salesforce integration
- Freshworks integration
- ServiceNow integration
- LinkedIn0.1/day
- Blog
- Marketplace
- Docs
- Creative ads
- Customer support teams
- Customer success teams
- Enterprises