WADeck

WADeck is an AI CRM that manages WhatsApp and Telegram conversations in a secure shared inbox for teams. It solves the problem of fragmented customer communication by centralizing multiple accounts, routing conversations, and providing tools for lead assignment, pipeline tracking, and follow-ups. The product targets sales and support teams in small to mid-sized businesses, as well as agencies and freelancers. It is delivered as a SaaS platform with a free tier, and differentiates itself through AI translation and flexible routing rules.

Key features

• Shared inbox for WhatsApp and Telegram
• Route conversations by workload, split, priority, or team
• Assign leads and track sales pipeline
• Schedule follow-ups
• Use templates and auto replies
• AI translation for incoming and outgoing messages
• Broadcast campaigns with control
• Multiple accounts per teammate
• One account shared by multiple teammates
• Original and translated text kept together