Spoki

A customer experience management platform that automates communication across WhatsApp, Voice AI, Email, SMS and RCS, providing broadcast campaigns, a conversational CRM with pipeline and tickets, conversational commerce with catalog and cart recovery, and AI agents to manage messaging, sales and support at scale. It sells to marketing and sales teams in B2B companies, including mid-market and enterprise organizations that use WhatsApp for customer engagement. It is positioned as a WhatsApp-first, EU-based and GDPR-native alternative to Messenger-first and chat-only tools, with direct WhatsApp Business API access as an Official Meta Tech Partner, European data residency and 100+ native integrations.

Key features

• Broadcast WhatsApp campaigns
• Conversational CRM with deal pipeline
• Ticket management
• Conversational commerce catalog
• Checkout and payments
• Cart recovery
• AI agents trained on catalog
• Multichannel orchestration
• WhatsApp Business API access
• Voice AI
• Email messaging
• SMS messaging
• RCS messaging
• 100+ native integrations
• Shopify integration
• WooCommerce integration
• HubSpot integration
• Salesforce integration
• GDPR compliance with EU data residency
• End-to-end encryption on WhatsApp
• Per-customer retention windows
• Audit logs