UpMarket

An AI platform for hospitality that automates guest operations including guest messaging, pre-check-in and document collection, check-in/check-out, compliance submissions, payments, and upsells. It sells to operations and support roles at hospitality businesses such as vacation rental managers, boutique hotels and resorts, ranging from small businesses to larger operators. It is delivered as a SaaS platform that integrates with existing PMS and OTA systems and operates via a virtual concierge on channels like WhatsApp.

Key features

• Automate guest messaging and inquiries
• Automated pre-check-in and document collection
• Automated check-in and checkout workflows
• Compliance submissions automation
• Payment collection and processing
• Targeted upsells and cross-sells
• 24/7 AI virtual concierge
• Personalized guest recommendations
• Secure online service booking
• Digital guidebook for guests
• PMS and OTA integration
• Real-time guest communication