ThunderPhone
Voice AI platform for inbound and outbound phone calls that transcribes accurately in noise and accents and follows scripts
The product is a voice AI platform for inbound and outbound phone calls that transcribes accurately in noise and accents, follows scripts, and handles interruptions, transfers, and routine conversations to reduce errors and staffing load. It sells to B2B organizations handling customer support, scheduling, pre-sales, and bulk campaigns, including enterprises with healthcare and EU compliance needs. It is positioned as holding the record on Big Bench Audio for accuracy and costing 2-10x less per minute than human agents and other voice AI, from 2 cents per minute.
Key features
- Inbound and outbound calling
- Bulk outbound campaigns with pacing and retries
- TCPA-compliant cold outbound
- HD Voice telephony support
- Web and app embedding
- 40+ languages with mid-call switching
- HIPAA and GDPR compliance
- Native SIP trunking
- DTMF capture for IVRs
- Interruption and backchannel handling
- Voicemail and screener detection
- Cold, warm and human handoff transfers
- Knowledge grounding from documents
- Live supervision with whisper guidance
- No-code agent builder
- A/B experiments and AI-graded test calls
- API for custom workflows
- BYO-LLM via ThunderSocket
- No social media activity within the last 30 days
GTM channels
- Blog
- Referral program
- Marketplace
- API
- Docs
- Changelog
ICP
- Enterprises
- Customer support teams
- Operations teams