swivl

A SaaS platform that combines CRM, AI agents, and tenant self-service to automate self-storage rentals, billing, support, and reviews while centralizing calls, texts, emails, and chats in a unified inbox. It sells to self-storage operators, facility managers, support and operations teams, and executives at businesses ranging from single facilities to multi-site portfolios. It is delivered as a cloud platform with AI automation running in the background and human-in-the-loop oversight, plus a mobile app for tenants to manage move-in to move-out tasks.

Key features

• Unified inbox for calls, texts, emails, chats
• AI-suggested replies and message routing
• Automated follow-ups and lead capture
• Sales Agent for rentals and inventory recommendations
• Billing Agent for payment collection and reminders
• Support Agent for tenant service
• Review Agent for soliciting and managing reviews
• Touchless rentals and call center deflection
• Tenant mobile app with access codes
• Tenant self-service payments
• Referrals and reviews management
• Team performance and tenant trend tracking
• 24/7 AI chatbots with channel switching
• Store-specific hours and amenities answers
• Instant available inventory browsing and filtering