Spiral
Analyzes customer feedback from reviews, live chats, and calls to answer questions about complaints, sentiment, and feature requests.
Launch screenshots from Product Hunt, Sep 2025
This product is an AI agent that analyzes customer feedback from reviews, live chats, and calls to identify actionable insights, such as the single fix that would reduce refund requests. It is designed for customer support, data, and executive teams in B2B companies, with a free tier and enterprise options. It differentiates itself by processing large volumes of feedback and allowing users to ask natural language questions to uncover trends and issues.
Key features
- Analyzes reviews, live chats, and calls
- Answers natural language questions
- Identifies biggest complaints
- Shows recent 1-star reviews
- Tracks feature requests
- Analyzes sentiment trends
- No social media activity within the last 30 days
GTM channels
- Marketplace
- API
ICP
- Customer support teams
- Data analytics teams
- Executives founders