Probed
Provides a unified space with channels for support, feedback, announcements, and a public roadmap, enabling direct customer communication and community-driven growth.
Probed is a direct-to-customer communication app that replaces support tickets with public channels for support, feedback, announcements, and a public roadmap. It solves the problem of scattered customer conversations and untracked feedback by providing a unified space where customers can talk directly to the team. The product targets startups, SMBs, and enterprises that want to build a community around their product and improve customer support. It is positioned as an alternative to Discord and Slack, which are built for gamers and internal teams, respectively, while Probed is built for the conversation between a company and its users.
Key features
- Text and voice channels
- Public roadmap with voting
- Feedback forms and anonymous inbox
- Custom roadmap domain
- Integrations with GitHub, Slack, Linear, Discord
- MCP server for Claude Code and Desktop
- Built-in AI assistant
- Custom roles and permissions
- SSO/SAML on request
- DPA and SLA
- VIP support channel
- Dedicated customer channel
- No social media activity detected
- Community
- API
- Docs
- Startups
- SMB owners
- Enterprises