OptiCall Solutions

OptiCall is a contact center platform that unifies omnichannel operator desk, AI chatbots and voicebots, SIP telephony, and a live CRM card, with call-level compliance analytics and service-quality insight. It solves the problem of fragmented customer conversations and limited call sampling for compliance review. It sells to customer support, operations, and executive teams in mid-market and enterprise companies. It is positioned as a GDPR-ready, EU-hosted solution that deploys in 14 days, offering 100% call coverage without workforce evaluation or operator scoring.

Key features

• Omnichannel operator desk with 8 channels
• ACD routing, transfers, and dispositions
• CRM card with full contact timeline
• AI chatbots and voicebots with RAG
• Warm handoff to human agents
• 100% call coverage with compliance checklists
• Process QA alerts and call review queue
• Transcript search in 42 languages
• Multilingual RAG answers grounded on KB
• Inbound flows and outbound dialer campaigns