DataKnowl

An omnichannel customer service and engagement platform that combines a virtual phone system, cloud contact center, CRM, support ticket system and AI-based automation to centralize and manage customer conversations across phone, email, SMS, WhatsApp, Telegram and web chat. It sells to support and customer-facing teams in B2B organizations ranging from individual professionals to multinational companies. It is delivered as a cloud SaaS platform on a single interface with coverage for toll-free, local and mobile numbers in multiple countries.

Key features

• Virtual phone system with IVR
• Call forwarding and extensions
• SIP compatible phone system
• Text messaging via phone system
• Toll-free numbers in 50+ countries
• Local and national numbers in 70+ countries
• Mobile numbers for SMS and voice
• Cloud contact center (Interaction Center)
• Centralized omnichannel conversation management
• CRM for business
• Support ticket system
• Email to ticket conversion
• AI-based automation (V-Agent)
• WhatsApp channel integration
• Telegram channel integration
• Web widget for website chat
• SMS send and receive