NiCE
AI platform for customer experience that automates self-service, assists agents, and orchestrates workflows to resolve customer needs
The product is an enterprise AI platform for customer experience that automates self-service, assists human agents, and orchestrates workflows to resolve customer needs and streamline service journeys. It sells to support and operations teams in business-to-business enterprises that manage large-scale customer service operations. It is delivered as a SaaS platform on an open cloud foundation that connects business systems and orchestrates human and AI agents across the CX journey.
Key features
- AI Agents for Self-Service
- AI Agents for Sales and Marketing
- AI Agents for Proactive Engagement
- AI Agents for Process Automation
- Knowledge Management
- Omnichannel Engagement
- Interactive Voice Response
- Agentic Experience Automation
- Engagement Orchestration
- Workforce Empowerment
- Agent Workspace
- Supervisor Workspace
- Global Voice Coverage
- Copilot for Agents
- Copilot for Supervisors
- No social media activity detected
GTM channels
- Blog
- Partner program
- Marketplace
- Community
- API
- Docs
ICP
- Enterprises
- Customer support teams
- Operations teams