ServiceNow

The product is an AI-powered workflow platform that unifies people, processes, and systems to automate tasks and manage services across IT, customer service, HR, security, and operations. It serves IT, operations, support, and executive teams in mid-size to large businesses and government organizations. It is delivered as a SaaS platform that provides AI, data, and workflow automation on a single system.

Key features

• Autonomous AI agents for workflows
• IT service management
• IT operations management with AIOps
• Customer service management
• HR service delivery
• Security operations
• Governance, risk, and compliance
• Field service management
• IT asset lifecycle management
• Strategic portfolio management
• App Engine for workflow apps
• AI Control Tower for AI governance
• Process mining for workflows
• RaptorDB for data and analytics