This product replaces static NPS surveys with AI-driven conversations, turning customer chats into an evidence-backed ranking of issues that affect retention and growth. It is a Shopify app that sends branded emails on autopilot and is designed for subscription brands, targeting marketers, support teams, and executives. It is delivered as a Shopify app with a dashboard that ranks customer problems by frequency and impact, using customer quotes to prioritize product changes.
Key features
- AI-driven NPS conversations
- Automated branded email sends
- Evidence-backed problem ranking
- Customer quotes for each problem
- Dashboard with problem labels and departments
- Detractor percentage and lift metrics
- Tracks customer words and completion rates
Social posts
- No social media activity within the last 30 days
GTM channels
- API
ICP
- Ecommerce merchants
- Marketing teams
- Customer support teams