DocCharm

This product is a self-updating help center that automatically detects changes in a company's product and drafts corresponding help article updates for review and approval. It solves the problem of outdated documentation by connecting to the product's development environment and generating drafts for new, changed, or retired features. It is designed for customer support and operations teams in B2B companies, particularly those with frequent product releases. The product is positioned as a solution that ensures help center accuracy without manual effort, with a focus on human approval and security.

Key features

• Automatically drafts help article updates
• Review queue for approvals
• Shows evidence for each suggestion
• Flags stale articles automatically
• Public help center on custom domain
• Search with plain language understanding
• Embeddable help widget
• Optional AI chat for customers
• Internal docs with same currency
• Secure with minimal access and encryption