Communiti Labs
Consolidates online and offline feedback, analyzes it into traceable themes and sentiment, and supports follow-up to close the loop
A community engagement platform that consolidates online and offline feedback into one workspace, analyzes surveys, documents, transcripts and recordings into traceable themes and sentiment, and supports follow-up messaging to close the loop. It sells to operations and executive teams in councils, state agencies, utilities and engagement consultancies in Australia and New Zealand working under public scrutiny. It is positioned as copilot AI that sharpens practitioner judgement with auditable traceability to the original voice and Australian data residency.
Key features
- Consolidate online and offline feedback
- Analyze surveys, documents and transcripts
- Analyze spreadsheets, images and recordings
- Generate themes, sentiment and quotes
- Trace insights to original voice
- Identify drivers and stakeholder patterns
- Engage via web, SMS and email
- Engage via WhatsApp and voice
- Capture in-person feedback and uploads
- Unify stakeholder profiles across records
- Built-in close-the-loop messaging
- Integrations for engagement platforms and surveys
- Integrations for CRM and file imports
- Encrypted data in transit and at rest
- Role-aware access controls
- Export-ready records for reporting
- Australian data residency
- No social media activity within the last 30 days
GTM channels
- Blog
ICP
- Government public sector
- Operations teams
- Agencies