ChatBeacon AIX
Combines AI agents, live chat, CRM, and co-browse to automate customer support and escalate to humans when needed.
Launch screenshots from Product Hunt, Jul 2026
This is an enterprise customer communications platform that combines AI agents, live chat, CRM, and co-browse to handle customer queries and escalate to humans when needed. It sells to IT, developer, and operations teams in mid-market and enterprise companies, especially those in regulated industries like credit unions, healthcare, and insurance. It is positioned as a single suite that can replace multiple tools like Intercom and Zendesk, with flexible deployment options including cloud, private cloud, and on-premises.
Key features
- AI agents for automated responses
- Live chat with smart routing
- AI escalation to human agents
- Recall CRM with chat logs and lead capture
- Co-browse and video support
- Natural language image search for eCommerce
- Admin portal for management and reports
- 3000+ integrations with Zapier support
- Workflow automation for task routing
- Conversation memory for context