Centro

The product is a no-code platform that connects Salesforce with Microsoft Teams and Slack to let users create and edit records, run approvals and swarms, manage shared record lists in channels, and use AI agents without leaving chat. It is for sales, service, support, RevOps and operational teams in B2B companies that run work in chat. It is delivered as a native, enterprise-ready SaaS integration that runs with per-user OAuth permissions and is SOC 2 Type 2 audited.

Key features

• Create and edit Salesforce records from chat
• Run approvals and swarms from chat
• Shared Salesforce record lists in channels
• AI agent answers with citations
• Human confirmation before Salesforce writes
• Embed Teams in Salesforce page layouts
• Extend Live Chat to Experience Cloud
• Slack Connect plus Service Cloud
• Forms and automation via Salesforce Flow
• Native UIs with Slack Block Kit
• Summarize Slack channel or thread with AI
• Inbound and outbound email and SMS from Slack
• Works for non-licensed Salesforce users