Customer Support
Help desks, shared inboxes, live chat and support bots — the tools teams use to answer customers at scale.
450 products tracked, ranked by public go-to-market activity.
Top by activity and momentum
Freshworks
Help Desk
AI-powered ITSM and customer service software that automates workflows and unifies teams for faster resolutions.
Improovi
Customer Support
Collects customer and employee feedback via digital boxes and sends email notifications for each submission.
FeedBear
Customer Support
Collects and manages customer feedback through customizable boards, prioritizes ideas by upvotes, shares roadmaps, and sends automatic status updates.
Abot
Communication
Enables anonymous feedback, whistleblowing, suggestion boxes, and polls within Slack.
Spill
HR
Employee assistance programme providing same-day counselling, mental health training and self-guided wellbeing content for personal and work-related challenges
Kommunicate
Customer Support
Automates customer conversations with AI agents that answer, escalate, or step aside, reducing ticket volume.
Vonage
Communication
Provides communications APIs and cloud platforms for messaging, voice, video, and verification to embed communications into applications and business workflows
Cobrowse.io
Customer Support
Enables real-time co-browsing for human and AI agents, with visual tools like drawing and annotations, and supports mobile and web.
UserGuiding 2.0
No-Code / Low-Code
Creates in-app onboarding tours, checklists, tooltips, hotspots, banners, surveys, and knowledge bases without coding, plus AI assistant and no-code analytics.
Amio.io
Customer Support
AI chatbot platform that uses GPT and product feeds to answer questions and recommend products, automating support and driving sales.
Status Center
Observability & Monitoring
Combines monitoring, incident management, and status pages to communicate outages and maintenance
Floatbot.AI
AI Agents
Automates high-stakes workflows such as debt collection, claims FNOL, loan origination, and patient engagement using AI agents.
SurveySparrow
Marketing
Omnichannel experience management platform for surveys, forms and research with conversational chat interfaces and AI-powered follow-ups to collect and clarify feedback
Chaport
Live Chat
Customer messaging software combining live chat, chatbots, multi-channel inbox, and knowledge base to handle real-time support and sales conversations and automate responses
ChatBot
AI Agents
Trains AI agents on website content to answer questions, recommend products, and close sales automatically across multiple channels.
Pure Chat
Live Chat
Live chat software that adds a website chat widget to respond to visitors in real time and convert them into customers
Chatwoot
Customer Support
Customer support platform with AI assistant, omnichannel inbox, and knowledge base to centralize and automate customer conversations
Surveybot
Marketing
Chatbot survey platform for Facebook Messenger and Workplace that creates conversational surveys, collects responses in chat, and analyzes results
Vonagebusiness
Communication
Cloud communications platform with programmable messaging, voice, and video APIs plus unified communications and contact center applications
TeamSupport
Customer Support
B2B customer support and success platform that centralizes ticketing, messaging, and analytics to manage inquiries and surface account health and churn risk
Sortd
Customer Support
Turns team email into a visual workflow inside Gmail with shared inboxes, ownership, statuses, boards, and AI triage.
Help Scout
Help Desk
Consolidates support channels, provides AI-powered assistance, includes knowledge base and messaging tools, and offers analytics and reporting.
Helpjuice
Knowledge Base
Provides AI-powered knowledge base software that centralizes documentation, FAQs and SOPs into a searchable hub to reduce repetitive questions and deflect support tickets
Gorgias
Help Desk
Helpdesk and conversational AI platform that centralizes omnichannel conversations, automates routine support, and engages shoppers to drive sales
Quriobot
Live Chat
Chatbot builder that automates answering visitor questions, collecting contact info, retrieving feedback, and assisting with reservations and bookings
Lucky Orange
Analytics
Provides heatmaps, session recordings, funnels, surveys, live chat and Discovery AI to show where visitors drop off and what to fix
Tars
AI Agents
Builds AI agents for customer support and sales that handle conversations across channels with full context, including tools for testing, analytics, and improvement.
JustCall
Communication
AI-powered phone and SMS platform that centralizes calls, texts, and follow-ups with automation and AI agents
HelpDocs
Knowledge Base
Knowledge base software that creates, manages, and connects trusted answers for customer self-service, team docs, and AI assistants
Zammad
Help Desk
Centralizes and manages support tickets across customer service, IT, and internal operations channels
Front
Help Desk
Unifies teams, conversations, and AI into one coordinated system for complex customer operations, automating responses, assisting teams, and analyzing quality.
Boomeranggmail
Scheduling
Provides calendar scheduling (Meeting Poll, Bookable Schedule, Share Free/Busy, Suggest Times, Team Scheduling) and email management (Send Later, follow-up reminders, Boomerang inbox pause) within Gmail.
Tooltip.io
Marketing
Provides in-app messaging tools like tooltips, popups, notifications, bars, banners, slideouts, containers, hotspots, and widgets to onboard, educate, and market to users.
HappyFox
Help Desk
Help desk ticketing software that converts omnichannel requests into tickets and uses automation, self-service and AI to resolve requests faster
CloudMounter
Personal Utilities
Software for remote USB and serial device passthrough, virtual COM port creation, remote support, file management, and media handling
Userback
Customer Support
Collects, centralizes, and manages user feedback with visual context like screenshots, session replay, and console logs.
FeedCheck
Marketing
Aggregates reviews across platforms and locations into one dashboard to monitor feedback, analyze sentiment, respond to reviews, and benchmark performance
Guru
Knowledge Base
Structures, governs, and continuously improves company knowledge to deliver trusted answers for people and AI tools and reduce inaccurate responses from scattered or stale content
Helppier
No-Code / Low-Code
Creates interactive user guides, automated product tours, tooltips, pop-ups and in-app messages to help users interact with products and reduce support workload
Missive
Communication
Transforms shared email accounts into team workspaces with internal chat, task assignment, and automation.
HelpCrunch
Customer Support
Customer service software combining live chat, shared inbox, chatbot, knowledge base, email marketing and popups to handle support, lead generation and engagement across channels
Akita
CRM
Centralizes customer data, activity, and metrics; provides segmentation, health scoring, task management, automated playbooks, and dashboards.
Zendesk Messaging
Live Chat
Messaging and live chat widget for websites and mobile apps that lets customers get help without waiting or repeating themselves
Aircall
Communication
Provides an AI-powered cloud phone system with voice agents, messaging, and conversation intelligence to handle customer interactions end to end
Social Intents
Customer Support
AI agents and live chat with help desk ticketing that answers routine questions and manages inquiries across website chat, WhatsApp, SMS, Messenger, and email
Pendo
Analytics
Captures user and agent behavior, provides analytics, in-app guidance, feedback collection, and session replay to improve product adoption.
HubSpot Service Hub
CRM
Customer service software that scales support and drives retention with an AI customer agent and help desk
Usersnap
Customer Support
Collects user feedback via screen captures, surveys, and forms; uses AI to categorize and analyze feedback; prioritizes opportunities; and manages changelog and announcements.
Whatfix
Customer Support
Provides in-app guidance, self-help support, and analytics to drive software adoption.
Userlike
Live Chat
AI agent and messaging platform that automates customer requests and manages conversations across chat, WhatsApp, email, SMS and social channels