Customer Support
Help desks, shared inboxes, live chat and support bots — the tools teams use to answer customers at scale.
450 products tracked, ranked by public go-to-market activity.
Top by activity and momentum
EventStub
Education
Provides a complete virtual event platform with registration, live sessions, chat, leaderboards, and analytics, all self-serve and white-label.
Videosupport
Customer Support
Lets customers record videos to explain issues, integrates with CRMs and chat tools, and provides AI-powered instant answers.
Helpjoy
Customer Support
Reviews real support agent interactions and provides actionable feedback to improve performance beyond satisfaction surveys
SwiftReply
Customer Support
Provides a library of canned responses that can be inserted into any text field via hotkey or searchable directory, with rich text formatting, placeholders, and team sharing.
Reslant
Knowledge Base
Hosted forum platform to collect feedback, share updates, organize discussions, and maintain a searchable knowledge base
Productlane
Customer Support
Consolidates support channels into one inbox and uses an AI agent to resolve routine questions, grounded in company data, with the ability to create Linear issues and assign coding agents.
Rapidr
Customer Support
Collects, organizes, and prioritizes customer feedback and feature requests in one place.
Wannadocs
Knowledge Base
Knowledge base management system for public documentation, help centers, technical docs, user guides, and private internal knowledge bases
proQR
Customer Support
Sends instant alerts to teams when customers are unhappy, providing a private channel for complaints and enabling real-time issue resolution before public reviews.
Gleap
AI Agents
Uses AI agents to automate support, bug fixing, and product management, unifying them into one platform.
Chatfully
Live Chat
Unifies omnichannel messages and automates follow-up and bulk campaigns in shared inboxes
Jam
Developer Tools
Captures screen recordings with technical context like console logs, network requests, device info, and user events for bug reporting.
Persa
Marketing
Customer experience platform with QR codes, live chat/call/livestream, and analytics to convert visitor attention into leads and revenue
HelpKit
Knowledge Base
Turns Notion docs into a professional self-service knowledge base and documentation site
MessageDesk
Communication
Shared SMS inbox that adds texting to existing landline, VoIP, and toll-free numbers and unifies multiple phone lines and threads
Goodcall
AI Agents
Answers and automates phone calls for customer service and sales, capturing leads, booking appointments, and providing call analytics
Tether
Customer Support
A website widget for screen recording and feedback reporting with automatic technical data capture.
Graas
AI Agents
A commerce knowledge graph that remembers, reasons and acts on every image, conversation, order, invoice and ticket to automate ordering, pricing and support
Dots
Analytics
Provides automation flows, member analytics, and community CRM capabilities for Discord and Slack.
Frill
Customer Support
Customer feedback platform with idea board, public roadmap, announcements, and in-app surveys via embeddable widget
AI Blaze
Marketing
Eliminates repetitive typing by expanding shortcuts into full text snippets and templates.
Suptask
Help Desk
Enables ticket submission and management directly within Slack, turning conversations into tickets and supporting workflows across departments.
StartupStarter
CRM
Unifies CRM, email, calendar, documents, agreements, fundraising and support in one workspace with AI assistants and agents operating on shared company data
Experience Layer
Customer Support
A user onboarding application that provides guided product tours, feature promotion, release notes, and help request handling to help new users complete workflows and adopt features
eniston
Knowledge Base
Provides a user-friendly knowledge base for public and private knowledge management, with features like rich text editing, integrated search, article statistics, IP/password restriction, export/share, and AI-powered writing assistance.
Noorahq
Project Management
A feedback management platform that collects, organizes, and prioritizes user feature requests, votes, and comments
DialogTab
Live Chat
Unifies WhatsApp, Instagram, Messenger, Live Chat and other channels in one inbox with AI agents and journeys to automate repetitive conversations and manage orders
AskNeo
Sales
Centralizes texts, calls, and contacts in a shared inbox to manage customer conversations and drive sales and retention
Atra
Live Chat
Live chat, chatbots, and multichannel messaging to talk with website visitors and manage email and social messages
LiveChat
Live Chat
Live chat software that engages website visitors, answers questions, recommends products and automates routine inquiries to increase sales and support
2022 in Emails
Analytics
Email analytics platform for Gmail and Microsoft 365 that tracks email volume, response times, SLA compliance, and team workload for shared inboxes
Getscreen.me
Customer Support
Provides browser-based and desktop remote desktop software for controlling remote devices, sharing screens, and providing permanent and on-demand remote access
Forms for Slack
No-Code / Low-Code
Creates unlimited structured forms, surveys and ticket systems directly inside Slack to standardize data collection
AfterShip
E-Commerce Platform
Provides branded shipment tracking, predictive delivery dates, multi-carrier shipping, and automated returns/exchanges to reduce support tickets and recover revenue
Hybrid
Live Chat
Omnichannel conversational AI chatbots trained on your data with human agent takeover for lead capture and customer support across website, Facebook, WhatsApp, and SMS
Acute
Project Management
Customer feedback management tool that collects feedback, centralizes feature requests, and prioritizes what to build next
Jira Slack Integration
Project Management
Connects Jira and Slack to create and update issues, manage workflows, receive smart notifications, and automate support requests.
Typewise
AI Agents
Automates customer service workflows across channels, integrating with CRM, ERP, and billing systems, with natural language instructions and human approvals.
Pigeon SMS
Communication
Cloud-based business texting platform that adds SMS to business numbers to send/receive messages and manage contacts and groups
CloudTalk
Communication
AI voice platform and cloud business phone system for global calling, call routing, and conversation intelligence
Stonly
Knowledge Base
Creates interactive guides and knowledge base content with AI answers to help customers self-serve and agents follow processes
Helpninja
Help Desk
A helpdesk that consolidates email, live chat and social messages into one inbox and turns emails into closable tasks
Emetti
Customer Support
Provides customer support tools including website newsfeed, live chat, notifications, and knowledge base to inform visitors, answer questions, and retain customers
Customerly
AI Agents
AI agent resolves tickets end to end, accesses data, takes actions, escalates to humans, works across channels.
Next Please
Project Management
A product management platform that captures customer feature requests, organizes them to prioritize development, and communicates progress via roadmaps and changelogs
HelpCenter.io
Knowledge Base
A knowledge base platform that provides AI answers from published articles and proactive help via widget and reusable FAQ blocks
Callbell
Customer Support
Centralizes WhatsApp, Messenger, Instagram, Telegram, TikTok and web chat into a single multi-agent inbox to manage and respond to customer conversations
AppReviewBot
Customer Support
Monitors app store reviews and delivers real-time alerts to Slack, Teams, Discord, and other platforms, with features like one-click replies, auto-translation, and AI analysis.
Twy LA Helps
Developer Tools
Provides software, mobile and web development support, hosting, and real-time bug and error tracking to keep sites operational
Zendesk Guide
Knowledge Base
Synchronized knowledge base software that aggregates scattered knowledge into a single platform to support problem resolution and provide answers to agents, AI, and self-service