Freshworks
AI-powered ITSM and customer service software that automates workflows and unifies teams for faster resolutions.
Launch screenshots from Product Hunt, Apr 2023
Freshworks provides AI-powered service software for IT service management and customer support. It solves operational complexity by automating workflows, unifying teams, and enabling faster resolutions. The product is sold to support, IT, and operations teams in enterprises and mid-market companies. It is delivered as a SaaS platform with AI agents and prebuilt workflows.
Key features
- AI agents for employee and customer support
- Prebuilt workflows and automations
- Unified customer history and context
- Email, chat, SMS, and voice support
- Asset visibility and management
- Proactive insights and root cause analysis
- Custom objects and workflows
- Marketplace with 1,200+ apps
- X0.7/day
GTM channels
- Blog
- Partner program
- Marketplace
- API
- Creative ads
ICP
- IT teams
- Customer support teams
- Operations teams
Recent go-to-market activity
A sample of the latest public posts. The full timeline, every channel and change alerts are available with a free account. See the full timeline →