YouTrack

The product is a project management and team collaboration platform that tracks tasks, manages projects, maintains a knowledge base, and handles customer support tickets. It serves developers, product managers, QA, marketing, design, operations, legal and support teams in startups to enterprises, including small teams of up to 10. It is delivered as a cloud-hosted service or self-hosted on-premises installation with a free tier for small teams.

Key features

• Task management
• Project management
• Knowledge base management
• Customer support helpdesk
• Whiteboards for collaboration
• AI assistance and text-to-issue
• Apps and workflow automation
• Service-level agreements
• Multiple support channels
• Granular access and security