WaitQ

The product is a cloud-based queue management system that replaces paper lists and physical lines for walk-ins and appointments, letting customers join remotely via QR code, track their place with live updates and estimated waits, and receive notifications when it is their turn while capturing wait times and walk-away data. It sells to operations staff and managers at small to mid-sized physical businesses such as restaurants, barbershops, salons, retail stores, hotels, and event venues that handle high volumes of walk-ins and bookings. It is delivered as SaaS that works on any existing device with no app downloads or special hardware, managing queues and appointments from a single dashboard.

Key features

• QR code check-in
• Branded check-in page
• Virtual waiting room
• Real-time queue tracking
• Live estimated wait times
• SMS notifications
• WhatsApp notifications
• Email notifications
• TV screen queue display
• Appointment scheduling
• Walk-in and booking management
• Wait analytics and reporting
• Peak time insights
• Walk-away rate tracking