Qminder

The product is a SaaS platform for in-person service that manages the full visitor journey including appointment scheduling, check-in, queue management, and service workflows, with AI insights and analytics to track performance and wait times. It sells to operations, support, and executive teams at B2B and B2B2C organizations across healthcare, government, education, retail, and banking, including mid-market and enterprise multi-location operators. It is delivered as an enterprise SaaS with self-service kiosks, remote sign-in, messaging, and dashboards across locations.

Key features

• Queue management across multiple locations
• Service dashboard for queues and staff
• Appointment scheduling and real-time changes
• Contactless patient check-in system
• Self-service check-in kiosk on iPad
• Real-time SMS customer messaging
• Waiting room TV queue display
• Remote sign-in via QR or link
• Visitor website for waitlist and bookings
• Analytics for traffic and wait times
• AI-powered service analyst Q&A
• MCP connection for AI tools