Trainn is a video-first customer education platform that enables teams to create professional training videos and step-by-step guides, and deliver them as in-app tutorials, a branded knowledge base, or an academy with courses and quizzes. It solves the problem of scaling customer training and support without manual one-on-one sessions. The platform targets customer support, customer success, and marketing teams at B2B SaaS companies, as well as enterprises and mid-market firms. It is positioned as a no-code, AI-powered alternative to fragmented tools, allowing quick video updates and multi-language support.
Key features
- Create product videos in multiple languages
- Create step-by-step guides for SOPs
- Create interactive guides for engagement
- Embed videos and guides in-app without code
- Launch no-code branded knowledge base
- Launch no-code academy with courses and quizzes
- Update videos in minutes
- Certify customers with quizzes
- No social media activity within the last 30 days
GTM channels
- Blog
- Newsletter
- Partner program
- Referral program
- Marketplace
- API
- Docs
- Creative ads
ICP
- Customer support teams
- Customer success teams
- Marketing teams