SurveySparrow

The product is an omnichannel experience management platform for surveys, forms and research that uses conversational chat interfaces and AI-powered follow-ups to collect feedback and clarify responses, addressing low response rates and unclear customer reasons for dissatisfaction. It sells to marketing and support teams in businesses of all sizes, including enterprise organizations that manage customer, product and employee experience. It is delivered as a SaaS platform available across channels.

Key features

• Conversational chat surveys
• AI-powered follow-ups
• Omnichannel experience management
• Surveys, forms and research