Support Fusion

A SaaS integration platform that bi-directionally syncs tickets, status, comments and attachments between PSA, ITSM and customer support platforms so work handed off between companies remains visible and reportable without switching tools. It sells to internal IT teams, IT service providers and MSPs, and software vendors in B2B organizations that collaborate across company boundaries. It is positioned against in-house code builds, general automation tools and sharing licences, as a zero-code platform with pre-built connectors and fixed per-connection pricing where each side keeps its own platform and credentials.

Key features

• Bi-directional ticket sync between platforms
• Sync status, comments and attachments
• Pre-built connectors for PSA/ITSM/support platforms
• Assign, update and close across companies
• Zero-code workflow mapping
• Two-sided mutual connection with own credentials
• Test manually then switch to auto sync
• 24x7 operations monitoring
• Sync incidents, requests and problems
• Sync customers, invoices and assets