Salesforce Sales Cloud

The product is a cloud CRM and sales automation platform with AI agents that handle prospecting, lead management, opportunity tracking, forecasting, and routine tasks across the deal cycle from pipeline to close. It sells to sales teams and executives in B2B organizations of every size and industry, from small businesses to large enterprises. It is delivered as a SaaS platform on a single unified system with automation and AI built in.

Key features

• Contact management
• Single source of truth
• AI-powered sales automation
• Reports, dashboards and analytics
• Cloud-based CRM
• Mobile CRM
• Collaboration tools
• Workflows and approvals
• Sales forecasting
• Sales opportunity management
• Product quotes and order management
• Omni-channel support
• Customer self-service
• Field service management
• Campaign management
• Engagement orchestration
• Third-party integrations
• Lead capture and prioritization
• Pipeline visibility