Freshworks

An AI-powered sales CRM that helps businesses grow pipeline, boost conversions, and increase productivity. It solves the problem of inefficient sales processes by automating tasks, providing insights, and improving lead management. The product is targeted at sales teams in small to large enterprises. It is delivered as a cloud-based SaaS solution, positioning itself as easy to use and implement compared to complex legacy systems.

Key features

• AI-powered lead scoring and intent detection
• Kanban view for sales pipeline management
• Drag-and-drop deal cards
• 360-degree customer view
• Automated repetitive tasks
• Email writing assistance
• Deal recommendations and insights
• Campaign management for lead generation