Retalk
AI chatbot that instantly answers customer questions from existing content and reduces repetitive support requests
The product is an AI chatbot that answers customer questions instantly using existing website content, documents, FAQs and product sheets to reduce repetitive support requests and wait times. It sells to B2B support and service teams in enterprises that handle high volumes of recurring inquiries. It is delivered as a SaaS chatbot with 24/7 availability, training on existing content, continuous learning from questions forwarded to staff, and human handover via chat, email and Slack.
Key features
- Instant 24/7 answers to customer questions
- Trains on existing website and documents
- Supports PDF Word Excel PowerPoint Markdown
- Automatically learns from unanswered questions
- Forwards unknown questions to human team
- Human co-piloting via chat email Slack
- Dynamic FAQ fed by real questions
- Customizable agent name photo colors
- Create multiple agents per license
- Integrations with Slack Stripe HubSpot Shopify
- No social media activity within the last 30 days
GTM channels
- Blog
- Newsletter
- API
ICP
- Customer support teams
- Enterprises
- Mid market companies