PagerDuty

The product is a SaaS operations cloud for end-to-end incident management that orchestrates detection, triage, response and resolution and uses AI agents and automation to reduce alert noise and manual toil. It sells to developers, DevOps/SRE, IT and operations teams in businesses that run mission-critical digital services, including mid-market and enterprise organizations. It is delivered as a cloud platform with 750+ integrations and is positioned as an AI-first approach that learns from incidents over time.

Key features

• End-to-end incident management orchestration
• AI agents for automated response
• AIOps to reduce alert noise
• Automation for critical work
• Status pages for system status
• Customer Service Ops bridging
• 750+ integrations
• Developer platform customization
• Generative AI for operations