Olark

The product is an AI website agent and live chat software that answers visitor questions from live site content, qualifies and routes leads, and hands off to a human in the same thread to capture conversions 24/7. It sells to marketing, sales, and support roles in B2B businesses that need to generate and qualify leads without dedicated staffing. It is positioned against logic-tree chatbots with training on a live site in under a minute, behavior-triggered engagement, and plain-English configuration with no code.

Key features

• Real-time conversational responses from live site
• Document and custom data source indexing
• Fresh-content preference for live site
• Real-time streaming chat responses
• Configurable brand name and tone
• On-topic guardrails and prompt injection resistance
• Quick replies and smart widgets
• Automatic lead qualification in conversation
• Validated in-chat lead capture
• Proactive behavior-triggered engagement
• Same-thread human handoff
• Offline follow-up fallback
• HubSpot Salesforce ActiveCampaign integrations
• Webhook integrations