Manychat

The product is a chat automation platform for Instagram, WhatsApp, TikTok, and Messenger that automates replies to comments, DMs, and story mentions to capture leads, nurture conversations, and drive sales. It sells to marketers, sales and support roles serving creators, ecommerce merchants, small businesses, agencies, and brands that monetize social audiences. It is delivered as SaaS with a free tier and paid plans, operating as an Official Meta Business Partner and TikTok partner for messaging automation.

Key features

• Automate Instagram DMs and comment replies
• Automate WhatsApp customer messaging
• Facebook Messenger chatbot automation
• Turn TikTok views into automated conversations
• Auto-reply to comments and DMs
• Respond to Story mentions automatically
• Convert comments into DM conversations
• Collect emails via chat flows
• Request to follow automation
• Build email and SMS lists
• Identify high-intent leads via chat